Payment & Refund Policy

Payment for Services

Payment is due at the time services are rendered unless an alternative payment arrangement has been approved by Galena Aesthetics.

Payment may be made using accepted forms of payment, including approved third-party financing when available.

Completed Treatments & Services

All treatments and services that have been performed are final and non-refundable, except as otherwise required by applicable law.

Once a treatment has been administered or a service has been performed, the patient is financially responsible for the full cost of that treatment or service, subject to applicable law.

Aesthetic medicine is not an exact science. Individual response, healing, longevity, and cosmetic outcomes vary from patient to patient. Payment is for the professional services, medical evaluation, provider time and expertise, supplies, and products used in providing treatment.

Payment does not constitute a guarantee of a particular cosmetic result. Dissatisfaction with a subjective or cosmetic outcome does not, by itself, entitle a patient to a refund for services already rendered.

Third-Party Financing

Patients may elect to use an approved third-party financing company to pay for eligible treatments or services. Choosing to finance a treatment does not change Galena Aesthetics' Payment & Refund Policy. Once a financed treatment or service has been performed, the amount associated with that completed treatment or service is final and non-refundable, except as otherwise required by applicable law.

The patient remains responsible for the terms and obligations of any financing agreement entered into with the financing provider. If a patient has a question or concern regarding a treatment or charge, the patient is encouraged to contact Galena Aesthetics directly so that we may review and address the concern. A request submitted to a financing company, credit card company, bank, or other payment provider to cancel, dispute, reverse, or refund payment does not automatically create an entitlement to a refund for services that have already been provided. Nothing in this policy limits any rights a patient may have under applicable consumer protection, financing, or payment dispute laws.

Prepaid Services & Treatment Packages

Prepaid treatments and packages are intended for the individual patient for whom they were purchased and may not be transferred to another person unless expressly approved by Galena Aesthetics. Services that have already been received are non-refundable, except as otherwise required by applicable law.

If Galena Aesthetics approves a refund for unused services within a package, services already received may be recalculated at their regular individual treatment price rather than the discounted package price before determining any remaining refundable balance, provided that this calculation is consistent with the disclosed purchase terms and applicable law.

Any refund involving unused prepaid services will be evaluated individually in accordance with applicable law and the terms associated with the purchase. If a prepaid treatment cannot be provided or is determined to be medically inappropriate, Galena Aesthetics will review the unused portion of the purchase and determine the appropriate resolution in accordance with applicable law.

Treatment Concerns & Follow-Up Care

Certain aesthetic treatments may involve temporary swelling, bruising, redness, tenderness, asymmetry, or other anticipated effects. Some treatments require time for results to develop, and some patients may require more than one treatment to achieve their desired outcome. Patients with concerns following treatment should contact Galena Aesthetics promptly so that the treating provider has an opportunity to evaluate the concern and recommend appropriate follow-up care.

The need for follow-up evaluation, additional treatment, correction, or management of an adverse reaction does not automatically entitle the patient to a refund for services already rendered. Any complimentary adjustment, additional treatment, product, credit, or other accommodation offered by Galena Aesthetics is determined on an individual basis and does not create an obligation to provide the same accommodation in other circumstances.

Nothing in this policy limits a patient's rights or remedies under applicable law.

Retail Products

For health, safety, sanitation, and product-integrity reasons, opened or used skincare and personal-care products are non-refundable except where otherwise required by law. Any return or exchange of an unopened retail product is subject to approval by Galena Aesthetics.

Questions About a Treatment or Charge

Please contact us directly so we can review and address your concern: concierge@galenaaesthetics.com.

Learn more about our payment and financing options.